Privacy Policy

1. Who we are

This site is operated by Hi-Tek Smart Repairs ("we", "us", "our"), based at Holland Pines, Bracknell, Berkshire, RG12 8UZ. We are the data controller for personal information collected through this website. Contact: info@hi-teksmartrepairs.co.uk or 07495 545143.

2. What we collect

When you submit a quote request or contact us, we collect your name, telephone number, email address, postcode, vehicle details and a description of the damage. We may also collect technical data such as IP address and browser information through standard analytics.

3. How we use it

We use your information to respond to your enquiry, provide a quote, book and deliver the repair, and send service-related correspondence. We do not sell your data. We do not use it for unsolicited marketing without consent.

4. Lawful basis

We process personal data under the lawful bases of legitimate interest (responding to enquiries), contract (delivering the repair) and consent (where required for marketing).

5. Sharing

We share data only with trusted service providers needed to run our business (CRM, email, payment processors). All processors are bound by data-processing agreements compliant with UK GDPR.

6. Retention

Enquiry data is held for up to 24 months. Job records are held for 7 years to satisfy accounting and warranty obligations.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict or object to processing of your data, and to data portability. To exercise any of these rights, email info@hi-teksmartrepairs.co.uk. You may also complain to the Information Commissioner's Office (ico.org.uk).

8. Cookies

This site uses essential cookies and may use analytics cookies to understand visitor behaviour. You can disable cookies in your browser; some site functionality may be affected.

9. Changes

We may update this policy from time to time. The "Last updated" date above will reflect any change.

Questions? See our contact page or our terms & conditions.