Terms & Conditions

1. About us

Hi-Tek Smart Repairs ("we", "us", "our") trades from Holland Pines, Bracknell, Berkshire, RG12 8UZ. These terms govern all quotes, bookings and repair services we provide.

2. Quotes

Quotes are based on the information and photographs you provide. They are valid for 30 days. If the damage on inspection materially differs from the photographs supplied, we will agree any revised price with you before commencing work.

3. Bookings & cancellations

Bookings are confirmed by email or SMS. You may cancel or reschedule free of charge with 24 hours' notice. Cancellations within 24 hours of the appointment may incur a callout charge.

4. Site requirements

Work is carried out at the address you provide. You confirm you have permission to have work carried out at that location. We require off-road access, a level surface and a reasonable working space around the vehicle. We cannot work in heavy rain or sub-zero temperatures.

5. Workmanship guarantee

All repairs carry a 12-month workmanship guarantee covering colour match, lacquer adhesion and finish quality, subject to fair use. The guarantee does not cover subsequent damage, neglect, abrasive washing or chemical contamination.

6. Payment

Payment is due on completion by bank transfer or card. Fleet and trade accounts are available by prior arrangement.

7. Liability

We carry full public liability insurance. Our liability is limited to the cost of the work performed. We are not liable for pre-existing damage, mechanical faults, or consequential losses.

8. Your rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

9. Governing law

These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these terms see our contact page or read our privacy policy.